How to troubleshoot an unexpected store exception error in Windows 10?

February 24, 2018 |

greater than 4 minutes

“There are no secrets to success. It is the result of preparation, hard work, and learning from failure.”

— Colin Powell


Getting a blue screen of death is very frustrating because your PC unexpectedly crashes. Especially when you don’t understand the problem. If the error is named “Unexpected Store Exception,” we will be glad to help you.

Despite what you think, Windows Store is not the culprit. We’re going to show you different ways to solve this error and determine its cause.

There are many methods you can try to fix the unexpected store exception error.

Method 1: Uninstall Anti Virus software

Windows 10 already has Microsoft Defender as a default anti-malware app, so don’t be scared to uninstall your current antivirus. To be more specific, users with McAfee reported that it was the thing to blame.

Use the following steps to uninstall McAfee:

  1. Click on the Start or Home button, then type Control panel in the search box.
  2. Select Control panel from the pop-up menu.
  3. In the control panel window, click on Programs.
  4. In the next window, select Programs and features.
  5. Look for McAfee in the list of programs and click Uninstall.
  6. Windows will then guide you through the uninstallation process

Method 2: Check your Hard Disk Health

Users also complained having this issue appear after they had found some problems with their hard drive’s health. Some important files may be present on the bad sector of the hard drive, which is the cause of the Unexpected Store Exception error in Windows 10 Anniversary Update; users also reported that a dying hard disk was the culprit. Follow the given steps to  check your Hard disk’s health:

  1. Click on the Start or Home button and type cmd in the search box. Right-click on Command Prompt and select Run as administrator.
  2.     In the command prompt, type chkdsk /f/r and hit Enter.
  3. When it is done, press Y on the keyboard to schedule the check for the next time your PC restarts, then press Enter.
  4. When your computer boots up next time, it will check for the errors in the hard drive automatically and fix them.

Method 3. Updating Hardware Drivers

Other reasons for the Unexpected Store Exception could be outdated hardware drivers. You could use a professional driver update utility tool such as Auslogics Driver Updater to find out which of your drivers are outdated, corrupt, damaged, or missing, then it will automatically repair or update them. It will also search for the latest drivers which are compatible with your devices.

Method 4.  Run System File Checker

Corrupt system files can cause this error. Windows has a simple way to scan your system and automatically repair any problematic files.

  1. Click on the Start or Home button and type cmd in the search box. Right-click on Command Prompt and select Run as administrator.
  2. Type sfc /scannow and hit Enter.

This will start the scan. If there are errors in your files, then you will see the following message:

“Windows Resource Protection found corrupt files and successfully repaired them. Details are included in the CBS.Log %WinDir%\Logs\CBS\CBS.log|

“Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log %WinDir%\Logs\CBS\CBS.log”

Input the text below in Command Prompt to view the log:

“findstr /c:”[SR]” %windir%\Logs\CBS\CBS.log >”%userprofile%\Desktop\sfclogs.txt”

This will send the log to your desktop, then you can review the problematic files. If the errors can’t be fixed, you should consider reinstalling Windows to get fresh copies of your files.

Method 5. Turn Off Fast Startup

Fast Sartup enables your PC to have a quicker boot time.

This can prevent some drivers from loading properly, which can lead to the unexpected store exception in Windows 10. Disable fast startup to see if that corrects this error.

  1. On the taskbar, look for the power icon.
  2.     Right-click on the power icon and select Power options.
  3. In the Power options window, select “Choose what the Power button does
  4. In the next window, click “Change settings that are currently unavailable”. Untick Turn on fast startup (recommended) and click Save changes.

Method 6.  Turning off Sleep Mode

Disabling Sleep mode is another fix that worked for a majority of users. The error occurs because the computer sleeps or saves predefined data. Try to disable the sleep mode completely and check if this solves the problem. You can always revert the changes if this fix does not solve the problem.

  1. On the taskbar, look for the power icon.
  2.     Right-click on the power icon and select Power options.

If your PC does not have this option, then press Windows + S and type “choose a power plan”. Click on the most relevant result.

There are many plans listed in the window. Select “Change plan settings” in front of the currently active power plan.

In this window, you will find the option “Put the computer to sleep”. Set the options to Never in both “On battery” and “Plugged in”. Click on Save changes and exit.

Now reboot your computer and check if the problem has been fixed.

Method 7. Reconnecting your hard disk (only for towers)

If you are using a tower, we recommend you to disconnect your hard disks from the motherboard. Wait a few seconds before reconnecting them. Many users reported that the issue had been with the hard disks. If reconnecting your hard disk fixes the problem, try not to move the tower too often because this may displace the hard disk and the problem will arise again.

If the problem still persists after re-installing Windows, we recommend having your hard drive checked by a professional. It is possible that the problem is with the hard disk. Prompts the error even though you have installed a new copy of Windows 10 on your PC.

We hope this article has solved your unexpected store exception error. Share it with others who encounter similar problems.

Do you have any ideas or questions regarding this issue?

We are looking forward to your comments!

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