How to fix Twitch 5000 Content Not available error?

May 31, 2019 |

greater than 4 minutes

Twitch is a leading video streaming platform that hosts more than 100 million viewers per month. The site primarily targets gamers who can view live content or recorded videos. The main content on the site is live streaming of video games, including live broadcasts of big sporting events like eSports competitions. Gamers can also share video games directly from their controllers to Twitch.

However, just as with any other software, mishaps are bound to happen, and recently there have been increasing reports of users getting a black screen displaying the error message:

“5000: Content not available”

To understand what it means and how to fix the Twitch error ‘5000: Content not available’, keep reading.

What Is Twitch 5000: Content Not Available Error?

The error 5000: Content not available appears without warning when using the Twitch.tv site. The error seems to prevent live streaming from loading, and all that the user can see is a black screen with a buffering icon.

While it’s difficult to pinpoint the exact cause of this error, here are some of the possible culprits.

  • Caches and cookies are stored by applications and websites to reduce loading time. Occasionally, caches and cookies get corrupted affecting the functionality of the apps and browsers.
  • Browser extensions and add-ons are also known to cause issues and might be interfering with the live video streaming on the Twitch client site.
  • Internet connection issues could also be blamed for the error code 5000 on Twitch. More specifically, corruption of the DNS (Domain Name System), which acts like a phonebook of the Internet that translates domain names into IP addresses so that users can access web content, can affect a browser’s functionality.
  • Integrated plugins on Google Chrome like Flash player could also be responsible for the error.

How to Get Rid of Error 5000 When Loading My Stream

Clear Cache and Cookies

Corrupted cookies and cache can destabilize any browser or app, and clearing them usually fixes common problems. Here’s how to proceed:

On Chrome:

  1. Launch Chrome and click the three vertical dots to open the menu.
  2. Open More tools > Clear browsing data.
  3. Pick a time range and then check all the boxes. To delete everything, choose “All time”.
  4. Click “Clear data”.

On Mozilla:

  1. Launch Mozilla Firefox and click the three horizontal lines at the top right-hand corner of the browser.
  2. Select Options > Privacy & Security.
  3. Find Cookies and Site Data > Clear Data.
  4. Check the boxes, and then click the “Clear” button.

On Microsoft Edge:

  1. Launch Microsoft Edge and open the menu.
  2. Go to Settings > Privacy & security.
  3. Click the “Choose what to clear” button.
  4. Check the boxes that you want to clear, and then click “Clear”.

Flush DNS

The DNS is responsible for translating domain names into IP addresses so that websites can load Internet resources. If the DNS gets corrupted, websites won’t be able to load web content. Flushing the DNS can help resolve most website problems. To do so:

  1. Open “Command Prompt” with administrator privileges.
  2. Execute this command: ipconfig /flushdns.
  3. If the process is successful, you’ll see the message: “Windows IP configuration successfully flushed DNS Resolver Cache”.

Try to stream videos on the Twitch site to see if they will load.

Enable Flash Player

Google Chrome users seem to be more affected by the Twitch ‘5000: Content not available’ error. Enabling Flash Player can help fix this error.

  1. Launch Chrome and go to Menu > Settings. Alternatively, type chrome://settings in the search box, and press “Enter”.
  2. Scroll to the bottom of the page, and expand the “Advanced” section.
  3. Open “Site Settings”.
  4. Select “Flash”, and click the toggle button to turn it on.

If this method doesn’t work, try the next workaround.

Disable Extensions and Add-Ons

If you use ad blockers or pop-up blockers, they could be interfering with video playback when streaming on Twitch. Browser extensions and add-ons may add more functionality to your browser, but they could also be the source of the error preventing live streaming.

Try to disable them one by one until you find the culprit. Here’s what you need to do:

On Chrome:

  1. Click the three vertical dots, and select More tools > Extensions.
  2. Disable the extensions one at a time and refresh your Twitch stream on each occasion to check if it’s working again.

On Mozilla:

  1. Open the menu and click on “Add-ons”
  2. Disable the plugins one at a time and refresh your Twitch stream to check if video playback has resumed.
  3. Next, open the “Extensions” tab and repeat the same process.

On Edge

  1. Open Edge and go to the menu.
  2. Select “Extensions” from the drop-down list.
  3. Right-click on the extension that you want to disable, and click “Turn off”.

Use Twitch for Desktop

If you’re still having trouble loading streams on Twitch, try the desktop version. Since it’s a dedicated application, it may run better. Plus, it comes with more functionalities. Go to the official Twitch.tv website and download the desktop client. After installing it, simply log in with your credentials and you’re good to go.

Enhance Your PC’s Performance

If you’ve been using your machine for a long time without running some sort of PC maintenance, you should not be surprised if it starts exhibiting sluggish behavior. Junk files usually clog your system, affecting its performance, and could be the reason the Twitch client is freezing.

To keep your PC optimized, we recommend you install Auslogics BoostSpeed. This optimization software is designed to improve your computer’s productivity using Disk Cleaner to get rid of all PC junk, Duplicate Finder to remove extra copies of files, and Disk Defrag to improve the efficiency of your hard drive.

On top of that, since you’re always online, hackers can try to steal your personal information. Auslogics BoostSpeed offers privacy protection to keep your documents and data safe. File Shredder does a good job of wiping deleted files to remove any traces.

Most importantly, this tool comes with the Internet optimizer module that effectively boosts your internet speeds. As a gamer, it’s crucial to have a high internet speed, and Auslogics BoostSpeed helps to reduce lag, hence improving your gaming experience.

The ‘5000: Content not available’ error on Twitch is a major drawback for many online gamers. We hope you find a fix to the issue. If you have alternative methods to fix the error or you need further assistance from our technical team, please feel free to leave a comment below.

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