How to resolve problems when connecting to Blizzard services?

April 3, 2019 |

greater than 4 minutes

Blizzard Entertainment provides a number of great games and services through its online gaming platform Blizzard Battle.net. The service offers online multiplayer for games such as StarCraft, Diablo, Heroes of the Storm, Hearthstone, World of Warcraft, and Overwatch.

Numerous users reported the “There was a problem connecting to Blizzard services” error message popping up when trying to connect to the online service. This issue mainly affects the latest Blizzard games that are played on Battle.net. If you’re one of those that run into this frustrating issue, don’t worry: you can get gaming again by applying the fixes we’ve put together to help you overcome the problem.

Why Are Blizzard Servers Down?

In certain cases, Blizzard servers may be down, though this is quite rare. The issue may be traced back to Blizzard, which means it has nothing to do with you or your computer. You can check out Blizzard’s website or Twitter handle to know when their servers are down and their explanation for the outage.

If everything is fine on Blizzard’s end, then we’ll show you how to fix “Time out communicating with Blizzard services” and other related error messages.

How to Resolve ‘Problems Connecting to Blizzard Services’

You can try the following fixes to put an end to your connectivity issues. You don’t necessarily have to perform all the processes laid out here; just try out each one until you get what works for you.

  • Reset/reboot your network devices
  • Update your drivers
  • Reset Winsock data
  • Flush your DNS and release and renew your IP
  • Avoid wireless interference
  • Stop bandwidth-monopolizing programs

Reset/Reboot Your Network Devices

The first step involves power cycling your network devices to re-establish a connection with your Internet Service Provider (ISP). Follow the steps below to carry out this operation:

  1. Turn off every system that is connected to the router/modem.
  2. Shut down and unplug the router/modem.
  3. Leave it unplugged for 60 seconds.
  4. Plug your modem/router in and turn it on.
  5. Make sure it successfully boots up until a steady connection is indicated.
  6. Turn on your PC and reconnect.

If the step works, you’re good to go. If it doesn’t, you can try the next fix below.

Update Your Network Drivers

Out-of-date or missing network drivers can disrupt your connection to Blizzard services and cause a number of issues. Updates are released routinely, and it’ll be easy for you to miss some of them. Your network driver may be corrupt for some reason, causing your internet connection to drop. Follow the steps below to fix this issue:

  1. Press the Windows and R keys together to open Run.
  2. In the text box, type devmgmt.msc and click Ok to open Device Manager.
  3. Locate and expand Network Adapters.
  4. Right-click your network controller and click Update or Update Driver Software.
  5. You can choose the Search Automatically for Updated Driver Software option, in which case Windows will search for the up-to-date driver for your computer on the internet and install it. If you want to go through the Browse My Computer for Driver Software option, make sure you download the updated software from the manufacturer’s website to a folder on your computer.
  6. After installing the driver, restart your computer and try to connect to Blizzard services.

If you want to avoid this stressful process and install your driver the right way, your best option is to use Auslogics Driver Updater. This tool routinely carries out comprehensive scans on your computer to look for out-of-date drivers and helps you download updates from the right source without any hassle. If other problematic drivers are contributing to your connection issues, this tool will help you update them as well.

Reset Winsock Data

Winsock is responsible for defining how network services are accessed by Windows network software. Resetting Winsock can allow your computer to re-establish a healthy network connection. Follow these steps to perform this operation:

  1. Right-click the Start button and click “Command Prompt (Admin).”
  2. Click Yes when prompted for permission.
  3. Type netsh winsock reset in the elevated Command Prompt and press Enter.
  4. Complete the reset by restarting your computer.

Flush Your DNS and Release and Renew Your IP

DNS and IP problems can cause the “Problems connecting to Blizzard services” error message to pop up. The guide below will show you how to flush your DNS information, as well as how to release and renew your IP.

Flushing your DNS information:

  1. Click the Start button and search for Command Prompt.
  2. Once it shows up, right-click it and select Run as Administrator.
  3. Click Yes when prompted for permission.
  4. Type ipconfig /flushdns in the elevated Command Prompt and hit Enter.

Releasing and renewing your IP:

  1. In the elevated Command Prompt, type ipconfig /release and hit Enter. Wait for the command to run successfully.
  2. Now, type ipconfig /renew in the elevated Command Prompt to renew the IP address and wait till the command is executed successfully.

Avoid Wireless Interference

If you use a router, your loss of connection to Blizzard services may be as a result of wireless interference. To avoid this, you can place your router in the center of your home and make sure devices like microwave ovens and cordless phones are either turned off or kept away from your router.

Stop Bandwidth-Monopolizing Programs

Go to your Task Manager by pressing Ctrl+Shift+Esc and check for applications that are dragging your bandwidth. Once you find them, select each one and click End Task.

We hope these fixes help you re-establish your connection to Battle.net. We also recommend using Auslogics BoostSpeed to clear out all forms of PC junk that may be causing glitches and interruptions. This will further help you enjoy a seamless gaming experience.

Are you familiar with Blizzard services?

Share your experience in the comments section below!

Share it:
Do you like this post?
1 Star2 Stars3 Stars4 Stars5 Stars (1 votes, average: 5.00 out of 5)
Loading...