How to remove ‘There was a problem connecting to Adobe online’ message?

April 2, 2019 |

greater than 4 minutes

A wide range of Adobe Suite programs can be found on almost any Windows computer. Most users, especially professionals, rely on software from the company for their day-to-day activities.

Adobe provides essential support to its software users through its online services. However, there can be a roadblock to accessing some or all of these services. Users are sometimes met with an error message that says, “There was a problem connecting to Adobe Online” whenever they try to access these services. This is why most online fora have been inundated with questions such as “How can I fix Adobe connection error?”

If you are one of the numerous people who experience this problem, rest easy since you can find out how to fix the issue in this guide.

How to Get Rid of ‘There Was a Problem Connecting to Adobe Online’ Error Message

There are different reasons you might not be able to access Adobe Online services, and we’ll be providing steps on how to take care of each one. The different steps include:

  • Making sure your internet connection is working.
  • Turning off anti-virus or any other interfering system protection software.
  • Disabling your firewall.
  • Adding Adobe.com as a trusted site.
  • Setting accurate system clock settings.
  • Entering Safe Mode.

First Fix: Ensure Your Internet Connection Is Working

While this sounds like a basic thing to do, you could be seeing the “There was a problem connecting to Adobe online” error message simply because you have forgotten to check your internet connection.

To make sure you have a working internet connection, go to your browser and try to enter any random website. If it opens, you can move on to other fixes in this article. If it doesn’t, you should start by ensuring your computer is connected to a network.

Contact your Internet Service Provider if you can’t access the internet. You can also troubleshoot your Wi-Fi connection and carry out other fixes to make sure your computer gets internet access.

Second Fix: Turn off Your System Protection Application

If you have a system protection program installed, turn it off and try to access Adobe Online. Some of these applications tend to interfere with certain Adobe Online services. You should note, though, that operating your computer, especially browsing the internet with it, without protection can expose you to colossal risks. This is why we recommend that you restart your system protection software as soon as possible.

If your anti-virus keeps interfering with Adobe Online, you can simply install a third-party anti-malware program from a Microsoft Gold Certified Partner. The Auslogics Anti-Malware program is a sophisticated tool that can protect your system when your anti-virus is turned off. The program is compatible with Windows and will work in the background without interfering with your anti-virus.

Third Fix: Turn off Your Firewall

Your firewall might be blocking connection to Adobe Online and causing the error message to pop up. Follow these steps to disable your Windows Firewall:

  1. Click the Start button, locate Control Panel and click it.
  2. When the Control Panel window opens, click System and Security.
  3. Next, locate Windows Firewall and click it.
  4. In the next window that displays, click “Turn Windows Firewall on or Off” on the left-hand side.
  5. Once the Customize Settings window opens, select the bubbles next to Turn off Windows Firewall under the Public Network Settings and Private Network Settings sections.

Once this is done, you might get security alerts whenever you try to establish a connection with Adobe.com. In this case, always click the Allow option to continue.

If you have a different firewall application installed, check the developer’s website for instructions on how to disable it.

Fourth Fix: Make Adobe.Com a Trusted Site

Sometimes, internet browsers tend to flag websites for security reasons. This issue could affect your connection to Adobe Online services. You can get rid of the error message by making Adobe.com a trusted site in your browser settings.

In Google Chrome:

  1. Click the three vertically arranged dots in the upper right-hand corner.
  2. Select Settings, scroll down, and then click Advanced.
  3. Click Open Proxy Settings under the Systems section.
  4. Once the Internet Properties window opens, go to the Security tab.
  5. Select Trusted Sites and click Sites.
  6. In the “Add this Website to the Zone” text box, enter https://adobe.com, and then click Add.
  7. Click Close and then select Ok.

In Firefox:

  1. In the upper-right corner of your Firefox browser, click the three lines.
  2. Click Options in the drop-down menu.
  3. Select Privacy & Security.
  4. Scroll down and click Exceptions under the Permissions tab.
  5. Type https://adobe.com and click Allow.
  6. Select Save Changes.

In Internet Explorer:

  1. Click the Settings icon (Tools) in the top-right corner or press the Alt and X keys on your keyboard together.
  2. Select Internet Options in the menu that displays.
  3. In the Internet Options window, go to the Settings tab.
  4. Click Trusted Sites and select Sites.
  5. Type https://adobe.com in the text box under “Add this Website to the Zone,” and then click Add.
  6. Select Close and click Ok in the Internet Options window.

Fifth Fix: Check Your System Clock Settings

Time settings don’t normally interfere with your system’s internet connection, but they may prevent a website from loading if its certificate is flagged as expired due to the incorrect system date and time. This is a possible cause of error messages such as “There was a problem connecting to Adobe Online.”

To fix this, simply adjust your system’s date and time by clicking the time display located in the taskbar.

Sixth Fix: Boot Your System in Safe Mode

Entering Safe Mode will enable your system to boot without certain drivers that might be blocking your connection to Adobe Online. Follow these steps to boot into Safe Mode:

  1. If you’re running Windows 7 or an earlier version of Windows, simply shut down your system, and while you’re restarting it, press the F8 key repeatedly.
  2. Once you see the Advanced Boot Options, use the arrow keys to navigate to Safe Mode and tap Enter.

In Windows 10 and Windows 8:

  1. Click Restart while pressing the Shift key on your keyboard.
  2. Windows will restart and take you to the Choose an Option screen.
  3. Click Troubleshoot.
  4. Select Advanced Options in the Troubleshoot screen.
  5. Click Startup Settings and click Restart.
  6. When Windows restarts, choose Safe Mode by pressing the number beside it.

Once you get into Safe Mode, you can try to connect to Adobe Online.

What are your thoughts on Adobe connectivity issues?

Let us know in the comments section below!

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