Here are the fixes for USB keeps disconnecting issue on Windows 10

February 6, 2019 |

greater than 5 minutes

What if USB ports keep disconnecting and reconnecting on Windows 10? Well, this can be very frustrating because it makes it difficult for you to back up your data or transfer information to your computer. If this is happening to you, do not panic, you are not alone. We have compiled a list of easy solutions for you. In this article, we will show you how to fix the USB keeps disconnecting issue.

  1. Troubleshoot your hardware
  2. Update your USB drivers
  3. Turn off USB selective suspend
  4. Edit the power management settings for USB Root Hubs
  5. Disable USB legacy support in BIOS

Solution 1. Troubleshoot your hardware

This is one of the first solutions to turn to when your hardware is having issues.

First, you need to try connecting your USB device to another port on your computer. Most modern computers have 2.0 and 3.0 USB ports. The USB 3.0 port is faster and works better, and it is distinguishable by its blue color. If your devive does not work, then connect it to another computer. This is to rule out the possibility that the device is faulty. If the USB device works on another computer, then the issue is with your USB ports, and you can use the troubleshooting tool in Windows to fix it. Here is how to do it:

  • Click on the Start or Home button and type “control panel” (without quotes) in the search box. Select Control Panel from the results.
  • Once the Control Panel opens, input “troubleshooting” (no quotes) into the search box at the top right side of the window.
  • Now, select Hardware and sound, then click Configure a device. This will open the Hardware Troubleshooter. From here, you can set the troubleshooter to find and fix issues with your hardware.

Solution 2. Update your USB drivers

Bad drivers are one of the most common reasons why hardware devices do not function properly. Drivers act as the middleman in communication between the device and the operating system. If there is a breach in this communication, your device will not be able to send signals to the OS. Thus, you will start experiencing issues like the connecting and disconnecting of your USB device. To fix this problem, you need to make sure all of your device drivers are up to date. Here is how to update your device drivers:

Method 1. Download and install Auslogics Driver Updater

If you are looking for a fast way to download and install all of the necessary drivers, then look no more. Auslogics Drivers Updater is very fast and reliable. You will be able to download and install all of your drivers in just one click. This tool will scan your computer for outdated, missing, or corrupt drivers and install their latest manufacturer-recommended versions. There is no need to look for information about the outdated drivers because this tool does all the job for you.

Method 2. Get the drivers from the manufacturer’s site

The manufacturer’s site is also a reliable place where to get your drivers. You can find the drivers in the support section of the site. This method is time-consuming because you need to download and install each driver individually. In order to download the correct drivers, you need to know the version of your operating system and its architecture. Without this information, it is likely that you will download a wrong driver. To solve this problem, manufacturers have created clients which direct users how to get the best drivers for their devices.

Method 3. Update your driver via Device Manager

Device Manager is a built-in tool in the Windows operating system that manages all the devices connected to your computer. Using this tool, you can see all the information about any device and also update its driver. Here is how to update your driver using the Device Manager:

  • Right-click on the Home or Start button and select Device Manager from the pop-up menu.
  • In the Device Manager window, right-click on the device whose driver you want to update and select Properties. Usually, the outdated or missing driver can be recognized by a yellow triangle with an exclamation mark.
  • Right-click on it and select Properties.
  • In the next window, select the first option that prompts you to download and install the driver from the internet.
  • This will provide your device with the best drivers.

Solution 3. Turn off USB selective suspend

You will experience issues with your USB devices if the computer is set to disable them after a certain amount of time. Here is how to ensure that this setting is not enabled:

  • Press Windows logo key + R on your keyboard to open the Run dialog box.
  • Input “powercfg.cpl” (no quotes) into the search area and press Enter.
  • Click on Change plan settings beside your select power option.
  • Click Change advanced power settings.
  • Find and expand USB settings.
  • Select Disable, click Apply and OK to save the changes you have made.
  • Once your computer restarts, check if the problem is fixed.

Solution 4. Edit the power management settings for USB Root Hubs

In order to save power, your computer may automatically turn off some devices it does not often use. It usually turns off peripheral devices such as the external hard drive or other USB devices. This may be the reason why you are experiencing the disconnection. Here is how to change your power management settings:

  • Press the Windows logo key + R on your keyboard to open the Run dialog box.
  • Input “devmgmt.msc” (no quotes) into the search box and press Enter. This will open the Device Manager window.
  • Double-click on Universal Serial Bus controllers to expand it.
  • Right-click on USB Root Hub and click Properties.
  • In the next window, go to the Power Management tab.
  • Uncheck the box next to the Allow the computer to turn off this device to save power box.
  • Now, click OK to save the changes you have made.
  • Repeat this step for all the USB Root Hubs on your Device Manager.
  • Reconnect your USB device and check if the problem has been resolved.

Solution 5. Disable USB legacy support in BIOS

If you suspect that the error may be with your external hard drive, then you can use this solution to try to fix it:

  • Right-click on the Home or Start button and select Device Manager from the pop-up menu.
  • Search for your external hard drive and double-click it.
  • Navigate to the Policies tab and choose Better performance. Also, check the Enable write caching on this device box.
  • Click OK to save your changes.
  • Go back to the Device Manager and uninstall the Intel USB 3.0 extension driver.

We hope that this article has helped you with the USB issue. Share it with others in need of such information.

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