Fixing Windows Store App Error Code 0x80d02017

By ivan.diskin | November 14, 2019 |

greater than 11 minutes

The Windows Store, which is now called Microsoft Store, is the official store for downloading Windows applications, games, and themes. While there are alternatives to this channel, many Windows users rely on it to install and update certain apps and games due to its ease of use.

The store is plagued with many bugs and issues, and it produces different error codes, depending on the particular glitch. One of such error codes is the 0x80d02017 Error. If you find this error popping up whenever you try to access the store, this article will teach how to get rid of it.

What is Causing the Microsoft Store Error 0x80d02017 in Windows 10?

A number of system issues are known to trigger the error. Below, we’ll explain some of the reasons behind it. This way, you can point to the particular problem on your system.

Faulty Windows Store

A simple reason for the issue is that some files and components associated with the Windows store apps are faulty. Some of the built-in utilities that the store calls on when it needs to update or install certain apps might be experiencing issues, triggering the error code as a result. Many users had fixed the problem by using the Troubleshooter tool for Windows apps. If you don’t know how to use the tool, we’ll teach you how later in the article.

Firewall, VPN, or Proxy Interference

The Windows Store requires connection to a server to work properly. If you’re using a third-party security suite with a firewall utility or a third-party VPN, then the program might be causing interference that is preventing the store from establishing a connection. Manual proxy settings could also trigger the error. You can troubleshoot the problem in this case by temporarily turning off or removing the problematic program or disabling your proxy settings. More on this later.

Issues with a Recently Installed Update

Some users complained that the error started showing up after they installed a major feature update on their PCs. This is a possible cause of the error, as some updates are known to come with certain bugs that could mess up some Microsoft Store files and dependencies. Later in this guide, you’ll find a workaround to help you solve the problem.

Issues with the Internet Protocol version 6 (IPv6)

If IPv6 is enabled on your PC, then this could be the reason for the error code. The problem with IPv6 is that Windows 10 normally finds it difficult in managing the Internet Protocol whenever a dynamic IP address is being used. Many users reported that they got rid of the error by disabling IPv6 support. The process is simple, and we’ll be showing you how it’s done.

Compromised Software Distribution Folder

Windows Update uses the Software Distribution folder to store temporary files that it needs to install updates on your computer. You could experience the 0x80d02017 Error Code if the folder contains corrupted files. Some of the files in the Software Distribution folder become corrupted due to a failed or interrupted Windows Update process.

Wrong Date or Time

You could be facing the problem because your computer’s date or time is wrong, or your time zone is incorrect. This might sound like a bizarre reason, but you’ll be surprised, just like many other users were, to find out that such a simple thing could be causing so much frustration.

How to Remove Windows Store App Error Code: 0x80d02017

Now that we’ve explained the known causes for the error, it’ll be easy to point out what’s causing the issue. For example, if you recently enabled IPv6, you can jump right to the third solution to fix the problem.

That said, if you’re still at a loss as to what might be causing the annoying error code to appear, you can fix the issue, using one of the fixes provided below. Following the solutions in the order that they’re arranged will help you remove the error in the fastest way possible.

First Solution: Run the Troubleshooter Tool for Windows Store Apps

Since issues with the Microsoft Store can be the reason for the error, it makes sense to start with this method. To apply this fix, you have to use the built-in Troubleshooter tool for Windows Store apps. The tool works by scanning apps that you got from the store, to check whether there are glitches that are causing issues, especially the error code we’re treating in this article. If the Troubleshooter finds any problem, it will automatically attempt to fix it.

The process of running the Troubleshooter is simple. However, if you don’t know how, the guide below will show you the steps involved:

  1. Launch the Settings app: Click on the Start button and then click on the cog icon above the power icon or simply press the Windows and I keys together.
  2. Once the home screen of the Settings app shows up, click on the Update & Security icon.
  3. Go to the left pane of the Update & Security page and click on Troubleshoot.
  4. Now, scroll down and locate Windows Store apps, which will be under the “Find and fix other problems.”
  5. Click on Windows Store apps, and then click on the Run the Troubleshooter button that appears under it.
  6. Allow the Troubleshooter to scan the apps for problems.
  7. If the tool finds and fixes any issue, you’ll be notified. Reboot your PC and try running the Microsoft Store to check for the problem.

Second Solution: Make Sure Your Date and Time Settings are Correct

As we mentioned earlier, you might be unable to use the store due to the simple reason that your date and time settings are incorrect. The Microsoft Store has its own time, and whenever your computer boots up, the store will attempt to sync its time with that of your PC. If the time on your PC doesn’t match that of the store, issues such as the 0x80d02017 Error Code will occur.

Setting your date and time is an easy process. The guide below will show you how to reset your time if you’ve forgotten the process:

  1. Go to the rightmost part of your taskbar, right-click your time and date, and then click on Adjust time/date.
  2. Toggle off the “Set time automatically” option and then toggle it back on.
  3. After doing this, make sure your time zone is accurate.

Launch the Windows Store and check if the problem has been resolved.

Third Solution: Disable IPv6 Support

After applying different fixes, many users found that disabling IPv6 resolved the problem. You can try applying this solution to check whether the error message will go away. While there’s no explanation from Microsoft concerning the issue, the theory that’s being floated around suggests that the store struggles with IPv6 when a dynamic IP is being used.

You should note that disabling IPv6 might cause network incompatibility issues in applications that use the Internet Protocol. That said, this remains one of the best fixes for the problem. Here’s how to disable the protocol:

  1. Click on the Magnifier icon in the taskbar to open the Search utility.
  2. Type “control” (no quotes), and then click on Control Panel in the results.
  3. Once Control Panel opens, click on “View network status and tasks” under Network and Internet to open the Network and Sharing Center.
  4. Go to the left pane of the window and click on “Change adapter settings.”
  5. Right-click your current connection and click on Properties.
  6. Now, scroll down in the list under “This connection uses the following items:” and uncheck the box that reads, “Internet Protocol Version 6 (TCP/IPv6)”.
  7. Click on OK to save your changes.
  8. Launch the store to check for the problem.

Fourth Solution: Disable or Uninstall Third-Party Firewall or VPN

If you’re using a third-party firewall or a VPN client, then chances are, the program is interfering with Microsoft Store. Using a firewall program is a great security measure, but some of these applications are known to block legitimate network connections. This could be the case with Windows Store. Try disabling your firewall program and check if the error code still shows up. As an extra measure, you should consider uninstalling it to confirm that it’s not the reason for the problem.

VPN clients are another reason why the error code keeps showing up. You might be using one to improve your network speed when accessing certain sites or to gain access to sites that are restricted in your region. However, the program might be causing issues with the store as it tampers with your IP address so that your network settings on your Windows account doesn’t sync with that of your computer. Try uninstalling your VPN client and check if Windows Store opens normally.

If you use a proxy server, try disabling it by following these steps:

  1. Open Settings and click on Network & Internet.
  2. Go to the left pane of the Network and Internet page and click on Proxy.
  3. On the right pane, toggle off the “Use a Proxy” option under Manual Proxy Setup.

Fifth Solution: Reset the Store

If running the Troubleshooter for Windows Store apps does not solve the problem, you can try resetting the store and check if that solves the problem. The reason you might want to reset the Microsoft Store is that some of its components might have encountered issues that the Troubleshooter cannot detect. A reset will clear certain components, such as the store’s cache, which may have accumulated bad data overtime.

You should note that performing a reset will remove some of your saved preferences and customizations, as you’ll be returning the app to its default state. There are three ways you can reset the store:

  • Using the “wsreset” utility
  • Resetting the app via settings
  • Reinstalling the app, using Windows PowerShell.

Using the Wsreset Utility

This is a command that resets the Windows Store by clearing the cache file, where certain information has been stored over a period. Follow these steps to run the utility:

  1. Open the Search function in your taskbar by pressing the Windows logo key and the I key on your keyboard simultaneously.
  2. Once the search box opens, type “wsreset” (no quotes) into the text field, and then click on the first result, which should be Wsreset.
  3. A Command Prompt window will now show up, indicating that the utility is resetting the Windows Store cache.
  4. Once the command window closes, this indicates that the cache has been cleared. So, you can reboot your system if you choose, and check for the error.

Reset the Microsoft Store via Settings

This procedure is a bit more radical than using the Wsreset tool, as it reinstalls the application. It will clear your settings, login credentials, and your saved preferences. However, the apps you installed with Windows Store will remain intact. Here’s how to reset the store, using the Settings app:

  1. Press and hold the Windows logo key, then tap the I key to summon the Settings application.
  2. Once the Settings home screen shows up, click on Apps.
  3. Scroll down to Microsoft Store under apps and features, click on it, and then click on Advanced Options.
  4. On the Microsoft Store settings screen, scroll down and click the Reset button.
  5. Click on Reset again when a pop-up warns you about the implications of resetting the app.

Reboot your computer and launch the store to check if the problem persists.

Using Windows PowerShell

You can also reset the app through PowerShell. Note that this is a more holistic and radical approach, as PowerShell will reinstall the app. Like most programs, reinstalling is often the best way to fix certain bugs. However, removing and installing the Microsoft Store isn’t as easy as using the Programs and Features utility. Follow the steps below:

  1. Press and hold the Windows logo key, then tap the S key to open the search function next to Start.
  2. Type “PowerShell” (no quotes) into the text box, and when you see Windows PowerShell in the results, right-click it and click on Run as Administrator.
  3. Click Yes in the User Account Control dialog.
  4. Once Windows PowerShell opens, type or copy and paste the following line into the window and hit the Enter key:

Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

  1. You can now reboot Windows and check for the error.

Alternatively, you can follow these steps to reinstall the store:

  1. Once you PowerShell as an administrator, type or copy and paste the line below into the window:

get-appxpackage -allusers

  1. A list of Microsoft applications and their details will be displayed.
  2. Locate the “Microsoft.WindowsStore” entry and copy the line next to “PackageFullName.”
  3. Go to a new line in PowerShell, type “remove-appxpackage” (no quotes) followed by the “PackageFullName” line that you copied earlier and hit Enter. The line should end up looking like this:

remove-appxpackage Microsoft.WindowsStore_11712.1001.16.0_x64__8wekyb3d8bbwe

  1. Once you hit Enter, Windows will remove the Microsoft Store. Restart your computer before moving on to the next step.
  2. Open PowerShell as an administrator again and enter the following command line:

Add-AppxPackage -register “C:\Program Files\WindowsApps\Microsoft.WindowsStore_11804.1001.8.0_x64__8wekyb3d8bbwe\AppxManifest.xml” -DisableDevelopmentMode

Remember to use the “PackageFullName” line for the Microsft.WindowsStore directory.

  1. Once the command executes, reboot your PC and try launching the Microsoft Store to check for the problem.

Sixth Solution: Reset the Software Distribution Folder

The problem might be connected to faulty files saved in the Software Distribution folder. This folder is where Windows Update temporarily saves certain files needed to install downloaded updates. If some of these files become corrupted, they might affect Windows Store and trigger the 0x80d02017 Error Code. The guide below will show you how to force Windows to reset the folder.

The procedure involves renaming the folder so that Windows can create a new one. Before you start, you’ll have to stop some services, so that you can have access to modify the folders. Here are the steps you should follow:

  1. Press and hold the Windows logo key, then tap the S key to open the search function next to Start.
  2. Type “command” (no quotes) into the text box, and when you see Command Prompt in the results, right-click it and click on Run as Administrator.
  3. Click on Yes once the User Account Control dialog pops up and requests for permission.
  4. In the Command Prompt window, type the following lines and hit the Enter key after every command. Note that these command lines will stop the Cryptographic service, the Background Intelligent Transfer service, the Windows Update service, and Microsoft Store Service.

net stop cryptSvc

net stop bits

net stop wuauserv

net stop msiserver

  1. Once the commands execute, type the following lines into Command Prompt and hit Enter after each of them:

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

rmdir C:\Windows\SoftwareDistribution\DataStore

rmdir C:\Windows\SoftwareDistribution\Download

  1. Now, restart the services you stopped earlier by typing the following lines, hitting enter after each one:

net start cryptSvc

net start bits

net start wuauserv

net start msiserver

  1. Reboot your PC and check for the problem.

Seventh Solution: Repair Your Windows 10 Installation

If you have tried the above methods and nothing works, the next move will be to repair Windows 10. Other methods not working indicates that you might be dealing with corrupt Windows components.

You won’t lose any personal file, so there’s no need to panic about performing a repair install. Note that you need the installation DVD for Windows 10 or any other installation media, such as a bootable USB to perform this procedure. You can also use the ISO image file for Windows 10. The guide below will walk you through the process in detailed steps:

  1. Insert the installation DVD or connect the bootable USB and allow the setup to run. You can mount the ISO file as a virtual DVD by opening it with File Explorer and double-click Setup.exe.
  2. Normally, the first screen that you’ll see when the Setup starts is the “Get important updates” screen. You can choose the “Not right now” option, but it’s recommended that you go for the “Download and install the latest updates” option.
  3. Once the setup acquires the updates, click on the Next button, accept the License Terms, and then click on Install once you get to the “Ready to install” screen.
  4. When you get to the Choose what to keep screen, choose “Keep personal files, apps, and Windows settings,” and then click the Next button to begin the repair installation process.
  5. Your computer will reboot many times during the process.

Once your PC finally boots up to your login screen or your desktop, check if the problem has been resolved.

Concluding

You should now be able to access the Microsoft Store without issues. Use the comments section below to let us know what you think about the Microsoft Store Error Code 0x80d02017.

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