Xbox One, a creation of Microsoft, enables players to enjoy high-quality games in the comfort of their homes. Users can also enjoy streaming capabilities, making it possible to watch live TV via the Windows 10 system. Undoubtedly, the console has enjoyed great success across the globe, and given its popularity, you can imagine how frustrating it can be if you suddenly encounter an error that prevents you from accessing the game or any of the apps on your Windows 10 PC.
What is Error 0x87de0017?
The error code 0x87de0017 seems to be affecting a number of users using the Xbox One console. The error reads in full:
“We’re having trouble connecting to Xbox. To check service status, go to http://support .xbox.com. (0x87de0017).”
The error occurs when trying to download content to your Xbox One console. It affects not a specific game but any type of game that you try to download. Other users also reported that the error prevented apps like Netflix and Hulu from loading. The error is so severe that you can’t use your Xbox One for anything. But all that is going to change after we show you how to fix the Xbox error 0x87de0017.
What Are the Causes of the Error 0x87de0017?
Various factors can contribute to the Xbox One error code 0x87de0017 on a Windows 10 PC. Here are some of the things you might want to check out:
- Glitches with game updates: Issues are bound to happen sometimes when updating your games. Since the game refuses to update, many users resolved this problem by force updating the game via the “My Game and apps” section (the steps are explained below).
- Xbox Live Services could be having issues: Microsoft suffered a DDoS attack sometime in the past, and if this is the case now, unfortunately, there’s nothing you can do about it other than patiently waiting for Microsoft to fix it.
- Physical game bugs: errors can also occur with updates from physical games, for instance, when you insert a game disk in the console. In this case, the practical solution would be to uninstall the game and do a hard reset. Once you’re done, try updating the game again to see if it works this time.
How to Fix Xbox One Error Code 0x87de0017 on Windows 10
This post provides several workarounds aimed at resolving this problem. Most of these solutions have been used by other users successfully, and we recommend that you try each one out till you get rid of the error.
Fix 1: Check the Status of Xbox Live Services
Before you go deep into changing system configurations, we recommend that you start by checking if Xbox Live services are down. Like we mentioned above, users have encountered this error in the past after a DDoS attack on Xbox servers. However, the error can also be as a result of something else other than Xbox Live services. For this reason, it’s important to verify if there are issues with Xbox Live services.
Visit the Xbox Live Status page to check if there are reports regarding some of the sub-services currently running.
Fix 2: Re-Download the Game
If you’re having issues with your DNS, then it’s highly likely to be the cause of the error code 0x87de0017. If this is the case, downloading the game again should fix the error. Here’s how to go about it:
- On your Windows 10 device, launch Xbox one “Home” and navigate to the “My games & apps” section using the R2 trigger button.
- Once it opens, select “Queue” and check if the game that caused this error is “Queued” or “Paused”. If it is “Paused”, select the game and select “Resume installation” to check if it will update.
This should fix the error. However, if you don’t notice any changes, try the next fix below.
Fix 3: Scan Your System Files
Corruption in your system files can trigger various errors, including the Xbox One error code 0x87de0017. With that in mind, it’s advisable to perform an SFC scan to detect and repair any corrupt system files.
The process is simple, and you’ll first need to open “Command Prompt” with administrator privileges. Once the black window pops up, follow these steps:
- Type sfc /scannow and hit enter.
- The verification process will begin, and Windows will try to identify if there are corrupt system files. If there are, then Windows will apply the appropriate fixes. Once the process is complete, exit the “Command Prompt” window.
Fix 4: Update Your Video Card Drivers
If you’re a gamer, you need a computer that’s highly optimized and maintained, and this includes keeping your graphics card drivers updated. Games and apps might fail to load if you’re running older versions of drivers yet newer ones were released a long time ago.
You can do this the hard way where you are required to identify the video card driver model and version that your computer uses and then search online for the manufacturer of the driver. The process then involves downloading the latest driver versions and installing them on your machine. If you don’t have much time or expertise, then things can get complicated really quick.
Alternatively, you could just decide to do it the easier way using a third-party app. To check whether you’ve got the latest driver versions installed, you need an advanced tool like Auslogics Driver Updater. Built with the user in mind, this program performs a comprehensive scan on your PC to detect all the drivers installed.
If there are device drivers with issues, the tool will show you a detailed report and at the same time allow you to fix them all in just one click. Furthermore, you don’t need to worry about incompatible drivers being installed on your computer. Auslogics Driver Updater is a trustworthy tool with millions of satisfied users.
To make it even safer on your side, the software creates backups so that you can always revert the changes if you’re not impressed with the new driver versions. It’s a tool that you can rely on to improve your PC’s performance and stability. Outdated drivers will not be an option if you install Auslogics Driver Updater.
Now try to open the game or app that was causing problems to check if it loads.
Fix 5: Perform a Hard Reset
If all of the above methods don’t yield any success, you are left with the option to hard reset your console. First, you have to uninstall the game that’s causing issues. Here are the steps:
- Launch Xbox One Home and go to the “My games and apps” section. Select “Queue” and cancel any ongoing updates or installation.
- If the game is already installed, open the “Games” menu and choose your game.
- Select “Uninstall”. This should be done after canceling the update.
- After uninstalling the game, open Settings > Network.
- Select “Network settings”, and then choose “Go offline” or “Disconnect wireless” depending on your type of connection.
- Be sure to remove the disk if you encountered physical game bugs. Press and hold the power button for a few seconds.
- Switch on the console again and insert the disk, allowing the game to finish copying before enabling the internet connection.
- Once the internet is connected, try to run the updates, including downloading the game that was causing issues.
This should be able to fix the Xbox One error code 0x87de0017 on your Windows 10 device.
Can you suggest other methods that worked for you while trying to resolve this error? Please share with our community by leaving a comment below.