How to get rid of Remnant From The Ashes crashing issues?

By ivan.diskin | February 10, 2020 |

greater than 9 minutes

Remnant: From the Ashes is a fun third-person shooter game that’s set in a post-apocalyptic world ravaged by a race of tree-like creatures called “Root”. It’s a survival-for-the-fittest game full of action, mysteries and secrets. The game can be played solo, but it’s more enjoyable if played in two-player mode by two co-op partners.

Although Remnant: From the Ashes was launched on PCs and consoles just a few weeks ago, players are already complaining that it’s a buggy game. Many gamers have been bombarded by issues like fatal errors, crashes, black screens, and other bugs, with some players crashing up to three or four times in a row within a few minutes of starting the game. Here, we’ve compiled various solutions on how to troubleshoot Remnant: From the Ashes errors so that you can get back to fighting monstrous creatures and solving mysteries without problems.

How to fix Remnant: From the Ashes crashes on Windows

The most common reasons for the constant game crashes include an outdated or faulty graphics card, insufficient RAM, misconfigured settings, and too many apps running in the background. The good news is that you can fix Remnant: From the Ashes errors using the solutions that we’ve provided below.

Fix 1: Check system requirements

Almost every game has a set of minimum requirements that a PC must comply with for the game to play on it. For Remnant: From the Ashes, your computer needs to meet the following minimum requirements:

  • OS – Windows 7/8/10 64-bit
  • Memory – 8GB RAM
  • Processor: Intel Core i3-7350k (4.20 GHz) or above
  • Graphics: AMD Radeon RX 470
  • DirectX: Version 11

If you’re running a PC with system capabilities that are lower than the ones listed above, you can expect to run into some issues during gameplay or when launching the game. Having a PC with higher specs is the best way to enjoy any PC game.

Fix 2: Restart your PC

This might seem like a no-brainer, but restarting your computer usually solves common PC errors. There could be programs that are running in the background and causing conflicts with the game, and rebooting the system will rectify the issue.

Once the system reboots, re-launch Remnant: From the Ashes and check if it crashes again. If it does, try updating your graphics drivers using the fix below.

Fix 3: Update your graphics driver

An outdated, missing, or incompatible graphics driver is one of the most probable reasons that could trigger a number of errors while playing Remnant: From the Ashes. Knowing how important device drivers are for any PC to work correctly, it’s paramount that you keep your graphics drivers updated at all times.

You could update the video card driver manually by going to nvidia.com if you’re using an NVIDIA video card or going to amd.com if you’re using an AMD Radeon video card. However, the problem of manually updating your graphics drivers is that you need to know your system specs and the model and version of your video card to download the correct video card drivers. This could take you a while, and if you’re not the kind of person who wastes time looking into the technical aspects of a PC, then using a third-party driver updating tool is the best way to go. For this purpose, you need a tool you can trust, and Auslogics Driver Updater has been offering reliable services to millions of clients for a long time now.

The program scans your computer to determine what system it’s running, looks for outdated, missing or corrupted drivers, and then gives you a comprehensive report and recommendations. After the analysis, you get to decide whether to update drivers individually or all of them simultaneously with a single click of a button. Auslogics Driver Updater then downloads the correct driver versions directly from the manufacturers’ websites and automatically installs them on your PC.

The biggest advantage of using this advanced driver updating tool is that not only will the graphics drivers be updated, but also all of the available device drivers on your PC will be fixed. Plus, you can be guaranteed that only the device drivers that are compatible with your system will be downloaded. This prevents the risk of downloading the wrong driver versions, which could further aggravate the matter. Furthermore, the program lets you back up drivers so that you can roll back the updates if complications arise.

Fix 4: Run the game with administrator privileges

Steam, the gaming platform where you run Remnant: From the Ashes from, may fail to run properly if launched without elevated admin rights. This could explain the constant crashes and freezes. Running Steam as an administrator should fix the problems. Here’s how to go about it:

  1. If Steam is running, close the program.
  2. Next, find the “Steam” icon on your desktop, right-click it, and select “Properties”.
  3. Switch to the “Compatibility” tab, and check the “Run this program as an administrator” checkbox.
  4. Click “OK”.
  5. Now, relaunch “Steam” and check if you can play Remnant: From the Ashes without crashing.

Fix 5: Run the game in compatibility mode

After installing the latest Windows updates, some games may fail to run properly due to compatibility issues. If that’s the case, try running Remnant: From the Ashes in compatibility mode to check if it works. To do so:

  1. Right-click your game’s desktop icon, and select “Properties”.
  2. Go to the “Compatibility” tab and then check the box next to “Run the program in compatibility mode for:”.
  3. Click the drop-down list and select “Windows 8”.
  4. Click “OK”.
  5. Run Remnant: From the Ashes. If you still encounter the errors, repeat the steps above and select “Windows 7” from the drop-down menu under the “Compatibility mode” section.

Fix 6: Update Remnant: From the Ashes

It’s the norm for game developers to release patches regularly to fix various game issues. Since thousands of users have complained about Remnant: From the Ashes being a buggy game, it’s possible that developers have already released a patch to fix those bugs.

We recommend that you visit the official game’s website to check if there are any patches available and install them. However, if no patches are available, keep trying the solutions below.

Fix 7: Disable voice chat

The action-packed Remnant: From the Ashes game comes with an in-game voice chat feature that is enabled by default. Unfortunately, not every gamer appreciates actively chatting online, and while this may not necessarily negatively impact the game, some users claimed that disabling the voice chat feature resolved the game crash issues. To do so, follow the steps below:

  1. Open File Explorer and paste the following path on the address bar followed by “Enter”:
    • %LOCALAPPDATA%\Remnant\Saved\Config\WindowsNoEditor
  2. Locate “Engine.ini” and right-click on it.
  3. Select Open with > Notepad.
  4. Copy the following text and paste it at the bottom of the page:
    • [Voice]

bEnabled=False

[OnlineSubsystem]

bHasVoiceEnabled=False

  1. Go to File > Save.

This operation disables VOIP/voice chat in the game. Restart Remnant: From the Ashes and check if this time you’re able to play smoothly.

Fix 8: Verify the integrity of Remnant: From the Ashes game files on Steam

If game files get corrupted or missing, it may explain the constant crashing while playing the game. To verify the integrity of Remnant: From the Ashes game files, here’s what you need to do:

  1. Fire up “Steam”, and switch to the “Library” section.
  2. Right-click Remnant: From the Ashes, and open “Properties”.
  3. Go to the “LOCAL FILES” tab, and then click on the “VERIFY INTEGRITY OF GAME FILES…” button.
  4. Allow a few moments for the scan to run and then exit STEAM. Now, relaunch Remnant: From the Ashes and check if you can play seamlessly.

Fix 9: Update Windows

As you are aware, your Windows OS has a significant impact on your gaming experience. Seeing as Remnant: From the Ashes is such a demanding game, you need to ensure that you’ve installed all pending Windows updates.

The process is simple, and here are the steps to follow:

  1. Open “Settings”. You can achieve this by pressing the Win + I shortcut.
  2. Open Update & Security > Windows Update, and then click the “Check for updates” button. If updates are available, Windows will automatically download and install them on your PC.
  3. Restart your device after the installation is complete and try running the game to check if the Windows updates resolved your game issues.

Fix 10: Tweak your graphics settings

The wrong configuration of graphics settings can also degrade the performance of the game and lead to constant crashes or freezes. If that’s the case, you need to customize your graphics settings to suit the specific requirements of Remnant: From the Ashes. Here are the instructions:

Option 1: On your Windows PC

  1. Press the Windows Key, and type in Graphics settings.
  2. Select “Graphics settings”, which should be the topmost result.
  3. Under “Choose an app to set preference”, you’ll see “Classic App” as the default selection. Click the “Browse” button, find Remnant: From the Ashes and then select the executable file of the game.
  4. Now, after selecting the .exe file of Remnant: From the Ashes, select “Options”.
  5. Select “High performance” and then click “Save”.
  6. Next, navigate to the Remnant: From the Ashes game folder, right-click the .exe file and select “Run as administrator”.

Option 2: For NVIDIA users

  1. Right-click on an empty space on your desktop and select “NVIDIA Control Panel”.
  2. Click on “Manage 3D Settings” on the left pane, and then select the “Program Settings” section on the right pane.
  3. Choose Remnant: From the Ashes from the drop-down list. If the game is not listed, click the “Add” button and select the game from the list. You may also be required to select “Browse” to find your game.
  4. After selecting your game, scroll down and choose “High performance” in the drop-down list next to “Texture filtering – Quality”.
  5. Next, find “Power Management” and then set it to “Prefer Maximum Power”.

Option 3: For AMD users

  1. Right-click on an empty space on your desktop and select “AMD Radeon Settings” from the menu that appears.
  2. Open “Switchable Graphics” under “Switchable Graphics”, and select Remnant: From the Ashes. If the game is not listed, click “Browse”, and then select the game’s .exe file.
  3. Click the drop-down menu and select “High performance”.
  4. Click “Apply”.
  5. Exit the “AMD Radeon Settings” window and relaunch Remnant: From the Ashes to check if it runs without issues.

Fix 11: Allow Remnant: From the Ashes through Windows Security

Windows Defender, a Windows security feature, or third-party antivirus software could interfere with Remnant: From the Ashes, causing it to freeze, crash or lag. Usually, Microsoft allows friendly apps to run without requiring you to add them to the Controlled folder access list. However, if an app is deemed as unfriendly, it will be blocked by Controlled folder access, and thus it won’t be allowed to make changes to your protected folders.

Since that may be the case, add Remnant: From the Ashes to Windows Security. Here are the steps to follow:

  1. Press the Windows Key and click on “Settings” (the gear icon).
  2. Go to Update & Security > Windows Security > Virus & threat protection.
  3. Under the “Ransomware protection” section, click the “Manage ransomware protection” link to open it.
  4. Open the “Allow an app through Controlled folder access” link, and click “Yes” if prompted.
  5. Select “Browse all apps”, find the .exe file of Remnant: From the Ashes and add it to the list of apps allowed through Controlled folder access.

If this doesn’t work, temporarily disable your antivirus software and try running the Remnant: From the Ashes game. If you can play without issues, try using a different antivirus program to see if that resolves the problems.

Important tip: Disabling your antivirus program or Windows Defender is not advisable whether you’re online or offline. Attackers usually set traps looking for backdoors to inject malware into your system, and with guards down, your PC is vulnerable to attacks.

Fix 12: Enable Game mode on your PC

When you enable Game mode on your PC, Windows optimizes your system for gaming. However, some features, when turned on, could impact how you play. Make the following adjustments and check if the quality of your gaming improves:

  • Go to Settings > Gaming > Game bar, and click on the radio button to turn off “Record game clips, screenshots and broadcast using Game bar”.
  • Move to the “Captures” tab and turn off the “Record in the background while I’m playing game” option.
  • On the “Game mode” tab, turn off the “Game mode” option to check if it was negatively impacting your game.

How to fix Remnant: From the Ashes fatal errors

Some gamers also reported running into fatal errors while playing Remnant: From the Ashes. They state:

  • “Assertion failed: [File:Unknown] [Line: 198] Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006 -‘HUNG’)” or
  • “LowLevelFatalError [File:Unknown] [Line: 198] Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006 – ‘HUNG’)”.

Third-party software such as GeForce Experience could be the culprit, and disabling it should prevent the errors from appearing again. Likewise, if you’ve overclocked your GPU, we recommend disabling the related tweaks or reverting to default clock speeds. If, on the other hand, the GPU isn’t overclocked, then reduce the clock speed by 100 MHz and check if it fixes the problem.

It’s also advisable to disable any resource-hungry apps, such as Chrome, that could be running in the background.

Reinstall Remnant: From the Ashes

If you’re still experiencing difficulties playing the game after trying the troubleshooting steps above, uninstall Remnant: From the Ashes and reinstall it. This fix may help to resolve multiple issues such as crashes, freezes, and lags while playing the game.

To uninstall the game:

  1. Open “Control Panel” via “Start”.
  2. Select “Uninstall a program” under “Programs”.
  3. Find Remnant: From the Ashes from the list of apps and programs, right-click it and select “Uninstall”.
  4. Next, go to the official site of Remnant: From the Ashes to download and install the game afresh.

If somehow you still can’t fix Remnant: From the Ashes crashing issues on Windows 10, leave a comment below with a description of your problem for further assistance from our technicians.

 

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