How to fix Power Surge on Hub Port issue on Windows 10?

September 18, 2018 |

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See the positive in negative events.

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If you are reading this article, then you must have encountered the Power Surge on Hub Port error.

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For this article, we will be assuming you have a functional USB stick. However, when you connect your USB drive to your PC, you see the Power Surge on Hub Port error.

You should go through all of the solutions here until you find the one which works for you. We will present you the solutions in order of complexity so you don’t have to waste your time trying some complicated solutions when actually a few clicks could solve your problem.

How to get rid of the Power Surge on Hub Port error?

Table of Contents

  1. Update your Windows operating system
  2. Troubleshoot your hardware and devices
  3. Update your USB driver
  4. Reinstall your USB drivers

Solution 1. Update your Windows operating system

If you are experiencing this problem just after installing Windows, then you should start off by running Windows update. Your PC needs to be connected to the Internet for this process. Here is how to update Windows:

  • Click on the Start or Home menu and click on the gear icon to open the Settings app.
  • Click Updates and Security from the list of options available.
  • Go to the Windows update tab and click Check for updates.
  • Windows will now search the internet for updates for your system and install them.

This process not only updates your USB drivers, which could eventually fix your USB problems, but it is also an easy way to download, install, and update all the device drivers on your PC, be it graphics card, sound card, wireless card, HDMI or any other device drivers on your PC. It could take a while, depending on how many updates your PC needs to install, and if you are prompted to authorize the installation of the updates, then simply click Accept and install. Hit the Install button to begin the update installation. Usually, the first update after installing Windows could take quite some time, depending on the speed of your internet connection. So, you might need to wait for some time for it to finish.

Solution 2. Troubleshoot your hardware and devices.

The Troubleshooter is a handy tool when it comes to repairing common problems in your system. If running Windows Update did not fix the problem, then the next solution will be to try using the Windows troubleshooting tool in your Windows settings. Here is how to troubleshoot your hardware and devices:

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  • Right-click on the Start or Home button and click Settings from the pop-up menu
  • Click Updates and Security from the options available.
  • Click Troubleshoot from the left panel, then scroll down and select Hardware and devices. Now, you should click on the Run troubleshooter button.

After a moment, a window will pop up which says, “Hardware and devices detecting problem”. Now, this process could run for a moment, and if any of your devices has some errors, it will be listed in the results. You could have multiple devices to select from, and if you don’t see a device that matches your USB, then you could select the unknown device option because when its drivers are not properly installed, the device will appear as an unknown device. If you don’t see your device in the list of your results, then choose “I don’t see my device listed.”

So, choose your USB device and click Next.  It will start checking for missing drivers. When it is done, it starts scanning for hardware changes. When the process is complete, you could see a result that says, “Install a driver for this device” with the option to either Apply the fix or Skip the fix. The result could also be just to restart your PC to finish installing drivers and updates. In any case, just choose to Apply this fix and wait for the process to complete. When it is done, it says “We have installed the current drivers, but they might not be the latest”; click below or visit manufacturer’s support website to check for updated drivers. If you choose to check for updated drivers, then it will automatically redirect you to the Windows Update page, and if you haven’t run Windows Update yet, you can proceed with it. Since you have already used Windows Update, go back and hit Next. Another process will run for a moment, and then a window will pop-up saying the troubleshooting has completed. In this case, the driver wasn’t installed.

Solution 3. Update your USB driver

So, we will proceed with the next fix. There are several ways to update your drivers, and we will show you the best ways here.

Method 1. Download and install Auslogics Driver Updater

This tool is very effective when trying to update all the drivers on your PC. It is fast and reliable. You will be able to install all the missing drivers in your system in just a single click. The tool will scan your computer for all the drivers which are not functioning properly, missing, or outdated and install their latest versions. This method is good for users who are not versed in the updating process. You won’t have to worry about downloading the wrong driver.

Method 2. Update your USB drivers, using the Device Manager.

For the next fix, you will manually update your USB drivers. To do that, use the following steps:

  • Right-click on the Start or Home button and select Device Manager from the pop-up menu.
  • Scroll down to where it says Universal Serial Bus controllers, click on the drop-down menu to the left, and it will display a list of USB controllers.
  • Here, you want to update your generic USB hubs and your USB root hubs. To do that, simply right-click each of them and choose Update driver. A window will appear to search automatically for updated driver software.
  • Allow the process to run for each of them. You should make sure that it says the best driver for your device is already installed.
  • Now, try to check and see if your USB port now works fine if you still can’t access your USB device.

Method 3. Download the driver from the manufacturer’s site

The last method for updating your drivers is to visit your manufacturer’s support website and manually download and install the corresponding USB drivers to your PC. Now, this could be a little because first, not all laptops have the USB drivers on the manufacturer’s support page. Obviously, this is because the USB drivers should be installed automatically when you install Windows or at least when you run Windows Update. However, some PCs may require you to manually download and install one or two USB drivers, especially for the USB 3.0 controllers. So, you could check and see if the faulty USB ports are the 3.0 version. An easy way to find out is by looking at the sign beside or on top of the USB port. If you see the normal USB sign, then it’s a USB 2.0 version, but if you see a USB sign with double S, which stands for SuperSpeed, then it’s a 3.0 version. Some manufacturers color code the USB 3.0 version to blue, but others still leave it as black but with a double sign. So, if you have a 3.0 version, you may need to download and install the drivers. It is always advisable to download your drivers from the manufacturer’s support page. Otherwise, you might end up installing some unwanted applications that could affect your PC negatively. Once in the manufacturer’s website support page, select the operating system. If you are running Windows 10 and you don’t find it in the list, then you can download the Windows 7 equivalent. Now, click on the Download button, and when the download is done, all you need to do is to install it in the same way you would install any other applications.

Solution 4. Reinstall your USB drivers

If the solution above does not work, then you should try reinstalling your USB controllers. This is similar to the previous process, only this time, instead of selecting Update drivers, you are going to select Uninstall device. You have to do that for all the generic USB hubs and the USB root hub in the list. Once it is done, this process will make a clean install of your USB drivers and would help clean up any corrupt drivers you may have on your USB ports. After uninstalling the drivers, go to your Device Manager menu, click on Action and then click Scan for hardware changes. Wait for a moment, and Windows will automatically install your USB controller drivers. Now, check and see if you can access your USB.

We hope that this article has helped solve the Power Surge on Hub Port issue you are having. Share it with others who encounter the same issue.

We appreciate your ideas and comments, and we are ready to answer all your questions regarding the above topic.

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