Resolving Internet Explorer crash due to iertutil.dll on Windows

January 17, 2019 |

greater than 4 minutes

Due to the development of fast and modern browsers, Windows users stopped using Internet Explorer. When Windows 10 was released, it came with the new and improved Microsoft Edge browser, which replaced Internet Explorer.

However, there are a few people and organizations who still use the old browser. Most of them have reported the iertutil.dll error, which causes Internet Explorer to crash when they open more than one tab or try to switch from one tab to another.

The good news is that this problem is easily fixable and this post shows you a guide on how to resolve IE crashed due to iertutil.dll in Windows 10.

What Causes the Iertutil.dll Error?

Hardware failures, malware problems, and Windows registry issues are the most common issues that could cause the iertutil.dll errors.

To find out if the iertutil.dll file is the reason behind the Internet Explorer 11 crashes, go to Reliability History and check the event log. To do this:

  • Press the Windows Key and type reliability history.
  • Select the result titled “View reliability history”.
  • Check the incident report for the Internet Explorer crash and see if the faulting module is iertutil.dll.

How to Fix Internet Explorer 11 Stops Working Because of Irtutil.dll?

Fix 1: Reinstall Internet Explorer Using Windows Features

A quick fix for the iertutil.dll error is to reinstall the application, using the Windows Features. Here are the steps to follow:

  1. Press the Windows Key+Q and type control panel.
  2. Press “Enter” or click on the first result to open the “Control Panel” window.
  3. Choose “Uninstall a program” under “Programs”.
  4. Open the “Turn Windows features on or off” option. This opens a new window listing Windows features.
  5. Go to Internet Explorer and uncheck it.
  6. Confirm your action by clicking the “Yes” button.
  7. The application will be uninstalled, and your PC will restart.
  8. Now, repeat Steps 1 to 4 and then check the Internet Explorer box. Confirm your choice by clicking “Yes”. This restarts your PC and reinstalls Internet Explorer.

Try to open a few tabs in the IE browser to check if the iertutil.dll error still exists. If it does, try the next fix.

Fix 2: Use the DISM Command-line Tool

To remove corrupt files affecting the iertutil.dll module:

  1. Right-click “Start” and select “Command Prompt (Admin)”.
  2. Click “Yes” to gain access to the Command Prompt window.
  3. Copy and paste this command and press “Enter”:
  • fsutil resource setautoreset true c:\&fsutil usn deletejournal /d /n c:&Dism.exe /online /Cleanup-Image /StartComponentCleanup&&sfc /scannow&Dism.exe /Online /Cleanup-Image /RestoreHealth&sfc /scannow&Dism.exe /Online /Cleanup-Image /StartComponentCleanup /ResetBase&pause

After the full execution of the command, Windows will indicate whether it found any issues and if they were fixed.

Next, run System File Checker by using the command sfc /scannow. After the process completes, reboot your computer and check if the problem has been resolved. If Windows reports that one or more of the problems found could not be fixed, repeat the process again.

Fix 3: Run a Malware Scan

It’s likely that some malware may be disguising itself as the iertutil.dll file, especially if it’s not located in the C:\Windows\System32 folder. Malware infections are known to damage DLL files, and the appropriate move would be to run a full malware scan.

We recommend the Auslogics Anti-Malware tool for detecting and neutralizing any security threats. The tool performs a system analysis by checking every file, folder, and program running in your PC. It literally scans every inch of your computer and provides a detailed report of any suspicious files that need your attention.

The tool ensures that applications, browser extensions, and files that could potentially be harmful are quarantined. It then allows you to choose files and folders that you don’t want to be scanned in the future by adding them to the ignore list. Performing regular scans prevents malicious files from penetrating your PC.

If the iertutil.dll error was caused by a malware attack, the Auslogics Anti-Malware tool will resolve it, and Internet Explorer will function smoothly. If it crashes again, try the following fix.

Fix 4: Relocate the Iertutil.dll File to the C:\Windows\system32\ Folder

It could be that the iertutil.dll file used by Internet Explorer has been misplaced to a different folder in your system. You can easily confirm if it’s missing by going to the C:\Windows\system32\ folder and checking if it’s there.

If you don’t see it, find a computer that’s working without issues and follow the same path to copy the iertutil.dll file into a flash drive. Plug the USB flash drive into your computer, open the C:\Windows\system32\ folder and paste the file there.

Internet Explorer should now work properly.

Fix 5: Reset Your PC

If the iertutil.dll error persists after applying the above fixes, resetting your PC should solve the issue. Follow these steps:

  1. Open “Settings” by right-clicking the “Start” menu, or press the Windows Key+I.
  2. Choose Update & Security > Recovery.
  3. Under “Reset this PC”, select the “Get started” button.
  4. Choose “Keep my files” and then click “Next”.
  5. Follow the on-screen instructions to complete the reset process.

You need to understand that this process wipes all the applications that didn’t come with your PC. Your computer’s factory settings will be restored, and this should resolve the IE crashed due to iertutil.dll issue in Windows 10.

In some cases, Windows registry problems such as corrupt keys and invalid entries could damage the DLL files and cause system instability. To ensure your computer’s stellar performance, use Auslogics BoostSpeed to clean up and repair your Windows registry and stabilize your system.

With the tool, system and application crashes will be a thing of the past. This is an essential program that tweaks your computer settings to give you a better and faster experience when using your PC.

We hope you find a fix to the ‘Internet Explorer 11 stops working because of iertutil.dll’ problem.

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