How to fix error 0x80004005 when playing music in Groove Music in Windows 10?

June 4, 2020 |

greater than 5 minutes

If you are having trouble due to the error code 0x80004005 when playing music in the Groove Music app on your Windows 10 device, this article will provide several possible solutions to your problem.

First, let us answer the following questions. Why does the error 0x80004005 occur? In addition, why does it lead to Groove Music not working in Windows 10?

Error 0x80004005 is an unspecified error code that could occur in the Windows 10 environment during the following scenarios:

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  • When users launch specific programs (for example, Groove Music)
  • When there is a problem installing Windows 10 updates
  • When users are renaming, deleting, or extracting folders in File Explorer
  • When users attempt to access shared folders or drives

Error 0x80004005 is a rare Windows 10 error, but it can occur in scenarios other than those listed above. Some probable causes of this error include:

  • Windows 10 update errors
  • Corrupt .dll files, TEMP files, or registry entries
  • OneDrive file sync errors

Given that the probable causes of the error 0X80004005 are a result of incorrect settings or corrupted files affecting the Groove Music application, there is no standard solution to your problem.

Instead, the possible solutions will be determined by the context in which the 0x80004005 error occurred.

How to fix Groove Music Error 0x80004005

Here are some fixes that could help you resolve the error 0X80004005. We recommend that you try each solution in the order we provided. By the time you get to the end of this article, you must have found the perfect fix for your issue.

  1. Run the Windows Update Troubleshooter:

Troubleshooters are special tools or programs designed to diagnose and fix specific software problems on the Windows OS. In this fix, we will describe how to use the Windows Update Troubleshooter to resolve the error 0X80004005. Follow these steps to run the Windows Update Troubleshooter:

  • Type troubleshoot into the search box located on the Windows taskbar.

A list of results will pop up, but the most prominent result should be Troubleshoot Settings (System Settings).

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  • Click on Troubleshoot Settings to open the Troubleshoot menu in the Settings program window.
  • While scrolling down the Troubleshoot menu, you will see a list of troubleshooters for various programs or issues.
  • Under the sub-menu Get up and Running, click on Windows Update to highlight this option.
  • Now you must click on the Run the troubleshooter

It is always better to try troubleshooting as an administrator on Windows 10. However, if you are signed into an admin user account, this option is the default and you can proceed without worry.

  • The Troubleshooter will scan your system to identify the issues affecting Windows Update.

Follow any instruction that appears to resolve the issues with Windows Update (if any).

  • After the troubleshooting is complete, close the Troubleshooter and exit the Settings program window.
  • If the Troubleshooter could not detect any problem with Windows Update, close the Troubleshooter, and proceed with the next step.
  • Now try to fetch, download, and install fresh Windows updates.

Restart your computer and check if everything works fine this time around. If the error 0X80004005 persists, move on to the other fixes.

  1. Check your drive using the Disk Cleanup program:

The Disk Cleanup program is a utility tool that scans your hard disk and provides you with feedback on the temporary files on your computer.

When the Disk Cleanup app scans your disk, it checks for junk files and other temporary files that are currently using up space on your hard drive. Follow these instructions to use this utility tool to remove temporary files that could be causing the error 0x80004005 on your PC:

  • TypeDisk Cleanupinto the search box on the Windows taskbar. A small menu for the Disk Cleanup program will appear.
  • Click on Run as Administrator, and the Disk Cleanup app will begin its analysis of your system’s hard disk.
  • After this tool has completed its analysis, a small window showing a list of different groups of files will pop up.
  • Tick the checkboxes for the files you intend to delete permanently (in this case, Temporary files). You can select other file groups to free up more space on your PC.
  • Click on OK and confirm that you want to delete these files.

Windows will permanently delete the temporary files you selected, and you should see more space on your drive as confirmation that this operation was carried out successfully.

  1. Run the Deployment Image Servicing and Management (DISM) tool and the System File Checker (SFC) tool:

If the 0x80004005 error persists because of a corrupted system file, your best bet at resolving it is through a System File Checker scan. The DISM utility is the first utility you need to fix system file issues.

An SFC scan detects and repairs corrupted system files in the Windows environment. Follow these instructions to use these tools:

  • TypeCommand Promptinto the search box located on the Windows taskbar. A small menu for the Command Prompt app will appear.
  • Click on Run as Administrator.
  • Click on Yes to continue when a dialog box requesting confirmation for your action appears.
  • When the Command Prompt program window launches, type in the following commands:

DISM.exe /Online /Cleanup-image /Scanhealth

DISM.exe /Online /Cleanup-image /Restorehealth

  • To exit the Command Prompt window, input Wait for the tool to complete its job. It might take a while.
  • Launch a Command Prompt window as an administrator once again.
  • Once the Command Prompt window opens, type in the following command and hit the Enter key:

sfc / scannow

  • Wait for Windows to execute the command. In the process, Windows checks for missing or corrupt files and fixes them automatically.
  • After the completion of this process, you should restart your PC for the changes to take effect.

Other things you may try to fix Error 0x80004005 on Windows 10

If you still wonder why Groove Music is not working on Windows 10, the following fixes might help you rectify this problem:

  • Resolve OneDrive File Sync Errors:

If you use OneDrive to access your music files, a synchronization problem may be causing the error. You can resolve sync errors by simply performing the sync again.

  • Disable Windows Defender:

In some cases, antivirus software can detect a false malware alert in connection with the Groove Music app. If you are still experiencing the error code 0x80004005 when using Groove Music, try disabling your antivirus software. You should disable Windows Defender and any other third-party antivirus programs on your Windows device.


Errors are generally quite frustrating to every PC user. However, they can be resolved in more than one way. We believe that the fixes provided above will help play your favorite songs in the Groove Music app once more.

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Use the comments section to let us know if you have further issues with the 0x80004005 error or want to share your experience.

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