How to resolve Edge Insider build installation and update errors?

By ivan.diskin | April 13, 2019 |

greater than 8 minutes

With Microsoft rolling out a new installer for the revamped Edge browser, we can safely assume that the release date for the Chromium-based Edge application is quite close for regular Windows users.

People on the Windows Insider Program, however, have been allowed to download and install the redesigned app. Well, this guide is actually directed at those users – especially those who are experiencing installation and update issues with the Edge application.

The Edge app available is basically a beta program because it is yet to go through the rigorous test phases and standardization operations necessary to finetune its processes and eliminate serious bugs.

How to fix Microsoft Edge Insider build bugs and issues

Here, we will outline some suggestions and recommendations to help deal with problems affecting the new Edge application for users on the Windows Insider program.

We will show you how to fix update errors in the Microsoft Edge Insider build and related installation inconsistencies. Go through the list of procedures or solutions in the order they appear below.

  1. How to avoid issues: Verify that your PC is running the supported version of Windows:

The Edge application released for Windows 10 Insider builds was designed to run only on 64-bit versions of Windows 10. Microsoft is yet to provide support for other builds or iterations of Windows.

Go through these steps to view important information about the build of Windows your PC is running:

  • Hit the Windows logo button on your computer’s keyboard or click on the Windows icon situated at the bottom-left corner area of your desktop screen.

Type Dxdiag into the text field (that shows up once you begin to type), and then hit the Enter button. Your system will bring up the DirectX Diagnostic Tool window now.

  • Under the System tab, you should see some information about your device components and the software running on it.

Look at the Operating System field and take note of your operating system build and edition.

If you realize that your computer is not running a supported Windows build, then you have no choice but to uninstall the problematic Edge app and wait for Microsoft to release a regular version (for all categories of users).

In case you are beginning to get ideas about installing a 64-bit version of Windows 10, we have to tell to forget it. Spare yourself the trouble – the new Edge app probably does not deserve the time and effort you have to put in to get your PC to run a supported version of Windows.

  1. How to resolve common installation issues:

If you are trying to fetch the Chromium-based Edge app through the Internet Explorer browser, then you might experience some blockages or outright connection failures. Fortunately, by adding officeapps.live.com to the list of allowed domains, you will be able to force your way through all inconsistencies and pitfalls.

Do this:

  • Bring up the Internet Explorer application window, click on Tools, and then select Internet Options from the available menu list.
  • Click on the Security tab (if you are not there already), and then select Trusted sites (the one with the green checkmark). Click on Sites.
  • Now, you must add https://officeapps.live.com to the list (you can copy and paste it there directly). Click on Close.
  • Now, you must restart the Internet Explorer application and make a fresh attempt to download and install the Microsoft Edge Insider build package. Things should go smoothly this time (given the changes you made).

If you got the There was a problem installing Microsoft Edge error message, then it is likely that the installer is currently running from another browser. You might have forgotten about certain download packages. We advise that you check the Download folder (the general one for your user profile), locate the MicrosoftEdgeSetup.exe file, and then run it.

If you cannot find the installer (even though you are sure it is running on your device), then you must do this:

  • First, you have to launch the Registry Editor app. Press the Windows logo button (and hold it), and then tap the letter R key. Your system will bring up the Run app.

Here, you must type regedit into the text field present on the small Run application window and then tap the Enter key (once you are done typing) to run the inputted code.

  • Assuming you have got the Registry Editor program window to show up, you must navigate through the following path: HKEY_LOCAL_MACHINE \ SOFTWARE \ WOW6432Node \ Microsoft \ EdgeUpdate \ Clients \
  • In your current location, you should see the key or entry represented by {F3C4FE00-EFD5-403B-9569-398A20F1BA4A}. Right-click on it, and then select the Delete option to get rid of it.
  • Now, you must close the Registry Editor app, fire up your browser, fetch the Edge installation package, and then run and install it.

If you encounter the same issue (as in previous times), you will do well to restart your computer, redo the removal operation for the key or entry in the Registry Editor program, reboot your PC, and then try to download and install the Microsoft Edge Insider build.

If the installation issues persist, then you will do well to download and install all pending Windows updates and then reattempt things later.

If you already got your system to install the Edge app but it is refusing to open or launch normally, you will do well to uninstall it, download and install all the Windows updates available for your PC, and then reinstall the Edge app. You can perform the uninstallation tasks through the Apps menu accessed through the Settings program.

  1. How to resolve connection problems:

If you installed the Edge app but are struggling to access the web through it, then you will do well to check your internet setup. Perhaps, Windows is currently programmed to use a parameter or component that is incompatible with the Chromium-based Edge code.

Alter your system parameters to ensure that Edge is allowed to connect to the internet directly. We advise that you disable your VPN (if one is in use currently) for the time being and then check if Edge can now reach the web without issues or complications.

If you employ a firewall for security purposes, you have to turn it off now. There is a good chance that your firewall has misconstrued the new Edge app as a malicious program attempting to use your internet connection, which means it ended up blocking it. If you use a similar protection component (besides a firewall), you have to do away with it too.

Here are the instructions you must go through to turn off the regular Windows firewall:

  • First, you have to open the Windows Settings application. This keyboard shortcut should help you with the Task: Windows logo button + letter I key.
  • Assuming the Settings app window is up, you should see Update and Security, which you have to click on to get to the next screen.
  • Click on Windows Security (one of the items listed close to the left-pane area of the window), and then click on Firewall and Network protection.

A new application window for Firewall and Network protection in the Windows Security app will come up now.

  • Click on the Allow an app through firewall link.

The Allowed Apps screen in the Control Panel application window will come up now.

  • Click on the Change setting button.

Note: You must be logged into Windows as an administrator to perform the task in view. If you are currently using a regular user profile, then you have to sign out now and then come back in with the needed admin account.

  • Click on Allow another app (under the list of currently allowed programs).
  • At this stage, you must add this item to the list: %ProgramFiles(x86)%\Microsoft\EdgeUpdate\<InsertVersionNoHere>\MicrosoftEdgeUpdate.exe.

You must replace InsertVersionNoHere with the highest number of the Edge version available in the Edge update folder. For example, if 1.3.99.7 is the highest number there, you should end up with this code: %ProgramFiles(x86)%\Microsoft\EdgeUpdate\1.3.99.7\MicrosoftEdgeUpdate.exe

In general, we want you to disable all security apparatuses or components that are capable of screening and blocking the applications that connect to the internet. Antiviruses make up a sizeable proportion of such utilities, to be fair, so you will do well to turn off your antivirus or anti-malware application (if you have one running).

After you turn off the recommended components or programs, you must move to verify that you can now surf the web through the Edge application. If you realize things stayed the same as regards the connection issues, then you must go a step further and uninstall the apps you previously acted against (or those whose components you disabled). Unfortunately, only the complete removal of such security programs can guarantee that they are no longer active or involved in screening and blocking (incoming or outgoing) connections on your system.

If you ended up having to remove your antivirus (or a similar security program) to get Edge to run well, then you have to replace it appropriately. We recommend Auslogics Anti-Malware. This program is likely to turn out to be an excellent replacement because it handles security tasks and defense setups superbly without interfering with the operations of harmless programs.

You will do well to check that the Background Intelligent Transfer Service (BITS) is up and running. Given the tasks you worked on or the operations you executed, there is a reasonable chance that this integral service has stopped functioning due to the wide variety of changes that occurred.  Do this:

  • First, you have to launch the Run app. We showed you how to perform this step earlier through a keyboard shortcut, so you will do well to press the same buttons here.

Assuming you have got the Run program window to come up, here is the code you have to type in this time into the text box there: Services.msc.

Click on the OK button, and Windows will execute the inputted code to bring up the Services application window.

  • Go through the list of services displayed and locate the Background Intelligent Transfer Service. Double-click on the service, and your system will bring up its Properties window.
  • Under the General tab, you should see the Startup type field. You must click on its drop-down menu to view the available options. Choose Automatic (Delayed Start).
  • Save the new setting by clicking on the Apply button and then the OK button.
  • Close the Services application window, launch your web browser, redownload the Microsoft Edge Insider build package, and then run and install it.
  1. How to deal with performance issues affecting the new Edge app:

The new Edge app might lack the capabilities required to compete effectively with other programs for your system resources. If you have numerous applications running on your computer, you must close them for Edge’s sake. This way, you get to ensure the Microsoft Edge Insider Build program runs in the best environment your computer can offer for its operations (or at least something close to it).

  • Launch the Task Manager program:

Right-click on the taskbar on your desktop screen to see some options and programs, and then select Task Manager.

You can also use this keyboard shortcut to perform the same task: CTRL + SHIFT + ESP.

  • Assuming the Task Manager program window is up and running on your screen, you should see the active programs under the Apps menu.

To stop an application from running, you have to click on it to highlight it and then click on the End task button.

  • You must also go through the list under Processes or Background processes to find some processes or executables which you can do without for the time being.

The same termination procedure applies to the items under Processes: To stop a process or executable from running, you have to click on it to select it and then click on the End task button.

If you stop enough applications, then Microsoft Edge will get to use as many resources as it needs without its operations having to suffer.

Microsoft has provided a decent guide on resolving issues affecting the Chromium-based Edge application for users on the Windows Insider program. If you are still struggling with a specific problem (even after you went through all the recommendations and procedures here), then you must check that guide.

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