How to get rid of audio and video issues with Google Hangouts?

May 18, 2020 |

greater than 3 minutes

Communication is a major part of life, and Google Hangouts is one platform that most people use today to communicate. This software has lots of features, which is what helps it gain so much popularity. However, there are a few drawbacks you might face when using Google Hangouts. In this article, you’ll learn how to fix audio in Google Hangouts on Windows 10. So, keep reading to find out.

1. Issues Making or Receiving Audio Calls

Messaging and calling are among the best functions of Google Hangouts. So, if these functions are not working as expected, then that can be frustrating. There’s no need to worry, though, since there are some ways to fix that.

Internet issues are mostly the primary cause of failed calls on Google Hangouts. Therefore, if you or the other participant doesn’t have a stable internet connection, then you might find it tricky to hear the audio clearly.

Here are some things you can do to help improve the connectivity:

• Reboot your network hardware, such as the router.
• Use a wired network instead of Wi-Fi. If lots of people are connected to your Wi-Fi, then you might experience a slow connection, which causes audio issues.
• Contact your internet provider if you suspect there’s a major issue.

You can also try using another device to make your calls. If the calls go through, then maybe your computer has a problem. However, if you still can’t make or receive calls, then the software’s servers might be the cause. In such times, Google recommends waiting for a few minutes and then retrying later. Also, you can sign out and sign in afterwards to see if that solves the problem.

Are you using headphones to make calls? Then maybe your laptop doesn’t automatically change its settings to connect to your headphones. So, go to the search bar (found at the bottom) and search for “speakers”. Doing this gives you an option to check the audio settings. There, you’ll find other sound settings, where you can change the default recording device to your headphones.

After changing the default device, you get an option to test its functionality. So, click on the test button next to the device. If you hear the ringing sound, then your computer is fine.
Now that you know how to fix audio in Google Hangouts in Windows 10, let’s look at dealing with video problems.

2. Echo Issues

Do you know how to fix the echo audio problem when making a Hangouts video call on a Windows 10 PC? If you have no idea, then do not worry as it’s easy. Sometimes, you might experience echoes when making a call on Google Hangouts.

All you have to do is go to the microphone settings and uncheck the “Listen to this device” box. Doing this should help solve your echo issues almost immediately. However, you might need to restart your computer for the new settings to take effect.

3. Video Issues

Experiencing video problems is also common when using a video conferencing platform like Google Hangouts. If you have an issue making video calls effectively, then here is how to fix no video in Google Hangouts:

Firstly, you need to check whether Google Hangouts has the permission to access your microphone and webcam. You can do this by clicking on the Allow prompt that appears when installing Google Hangouts on your laptop.

Secondly, check if Google Hangouts is using the right microphone and webcam. You can ensure this by clicking the three dots on the top right of your laptop’s screen. There you’ll get settings that allow you to choose the camera and mic you want to use. Doing this is vital, especially when you’ve installed another webcam on your computer. If you can’t see your camera’s option, then you have to download updated drivers that are compatible with your Windows 10.

Lastly, check if another application has access to your camera and microphone. Some applications might block Google Hangouts from accessing the webcam, making it hard for you to have a successful video call.

4. Browser Issues

Firefox users might also find it tricky to make audio and video calls with Google Hangouts. Why? Firefox does not support the vital plug-ins that you need to make calls. According to Google, it’s best if you switch to supported browsers such as Chrome or Microsoft Edge.

If you experience any freezing, then you’re most probably using an outdated audio or video adapter. Therefore, you must look for the latest versions to ensure better calls.

Google Hangouts is undoubtedly one of the best software tools when it comes to making audio or video calls. However, you might face issues, most of which are easy to fix if you know what you’re doing.

This article is packed with great tips to show you how to fix no sound in Google Hangouts. Therefore, follow them carefully, making sure you understand every step. That way, you can easily fix any issues you face on your Windows 10, thereby ensuring an excellent Google Hangouts experience. You can also research more on how to resolve Google Hangouts sound problems to increase the chances of solving your issues effectively.

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