FIXED! ‘Your Firefox profile cannot be loaded, it may be missing…’

January 14, 2019 |

greater than 4 minutes

When you see the pop-up message ‘Your Firefox profile cannot be loaded. It may be missing or inaccessible’, then it means that Firefox is unable to find or access the folder that stores your profile. This error also occurs if Windows cache is deleted, corrupted or damaged.

The good news is that fixing this issue is simple and this post shows you a proven approach on what to do.

How to fix ‘Your Firefox profile cannot be loaded. It may be missing or inaccessible’ on Windows 10?

All the settings you configure in Firefox, such as the home page, the toolbars, saved passwords and bookmarks, are stored in a folder called a profile. The profile folder is stored separately from the Firefox browser to protect your information in case the program crashes.

This makes it possible to uninstall Firefox without fear of losing your settings. The default location of the profile folder is found in the %APPDATA%\Mozilla\Firefox\Profiles folder. When you come across the ‘Your Firefox profile can’t be loaded’ error message, try one of the following fixes.

Fix 1: Create a new profile

If Firefox can’t access the profile folder because you deleted it, you can create a new folder, using the Profile Manager, and restore all the previous data stored on your profile. You will require your Firefox account email and password to make these changes.

When Firefox is closed:

  1. Press the Windows Key, and then type firefox.exe -P.
  2. Hit “Enter” to open the Profile Manager (Choose User Profile) window. If the Profile Manager window does not open, try to type in the full path to the Firefox application enclosed with quotes. That is, “C:\Program Files\Mozilla Firefox\firefox.exe” -P.
  3. Choose the “Create Profile” option to open “Create Profile Wizard”.
  4. Click “Next” and fill in the name of the new profile you’re creating under “Enter a new profile name”.
  5. Click “Finish”. This takes you back to the “Choose User Profile” window, where you can either choose to exit the Profile Manager or start Firefox.
  6. To finish the setup, click the “Start Firefox” button to launch the browser. Open the menu, which is located at the top-right corner, and click “Sign in to Sync”.
  7. Fill in your details to get the program running with all your Firefox profile data loaded.

When Firefox is open:

  1. Type “about:profiles” into Firefox’s address bar.
  2. Click the “Create a New Profile” button to open the “Create Profile Wizard” window.
  3. Follow Step 4 in the section above. The new profile you just created will be listed in the Profile Manager.
  4. Choose the “Set as default profile” option located below that profile to allow Firefox to use your new profile when you restart it.

Fix 2: Delete the profiles.ini file

If you have difficulties accessing the Profile Manager, deleting the profiles.ini file allows you to create a new default Firefox profile.

Follow these steps:

  1. Open the “Start” menu and type %appdata%.
  2. Select the first result to open the “AppData\Roaming” folder.
  3. Double-click the Mozilla folder to open it.
  4. Double-click the folder named “Firefox”.
  5. Delete the “profiles.ini” file. Alternatively, you can choose to rename it to something like “profiles.iniOLD”.
  6. When you launch Firefox, it creates a new profile.

Fix 3: If you renamed or moved your Firefox profile folder

If you know how to access the profile location, these methods will help Firefox find it:

  1. Locate the Firefox profile folder and move it back to its original location. That is, C:\Users\(Username)\AppData\Roaming\Mozilla\Firefox.
  2. Change the profile back to its original name if you altered it.

Fix 4: Run a malware scan

Malware infections can corrupt or delete your Windows cache, including the Firefox profile folder. To check if your computer is under attack by malicious programs, you need a tool that deeply scans every inch of your system. The Auslogics Anti-Malware tool analyzes all the files and applications, including your browser, running on your PC to detect suspicious files.

The tool has a user-friendly interface, making it easy to use. After a complete analysis of the system, folders, files and programs, you have the option to quarantine or remove the suspicious files. It’s a crucial tool that guarantees the safety of your personal data while allowing you to browse the internet without fear of being hacked.

With malware infections removed from your PC, Firefox browser might start functioning properly again.

Fix 5: Reinstall Mozilla Firefox

If all the above solutions don’t solve the ‘Your Firefox profile cannot be loaded. It may be missing or inaccessible’ problem, you might have to uninstall the browser and install it afresh.

  1. Click the “Start” menu and launch the Control Panel.
  2. Locate “Programs” and select “Uninstall a program”.
  3. Find Mozilla Firefox and right-click it. Select “Uninstall” to uninstall the program.
  4. Restart your PC, and open File Explorer.
  5. Click the “View” button and check the “Hidden items” box to have access to hidden files.
  6. Next, open the following path: C:\Users\<UserName>\AppData\Roaming, where the user name is usually your Windows username.
  7. If you see a Mozilla folder, delete it.
  8. Take the same action by checking for the Mozilla folder, using this path: C:\Users\<UserName>\AppData\Local. This process ensures that you completely remove Firefox from your PC.
  9. Restart your PC again and search for Mozilla Firefox’s official website. Download and install the latest version of the browser and run it to check if the ‘Your profile cannot be loaded’ issue has been solved.

We hope you find this information useful. Let us know how we can help you if you have any questions.

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