What if I can’t install Game Pass Games on Windows 10?

January 15, 2020 |

greater than 4 minutes

Having trouble installing Game Pass games on your Windows 10 PC? You’re not alone. There have been reports that the new Xbox app has major problems with cases of games not working at all or slow download speeds. While it’s understandable that the Xbox app is in beta, it’s still annoying to get error messages when trying to install Game Pass games on a PC. In today’s tutorial, we’ll show you how to fix Xbox Game Pass issues for PC, but first, here is a brief introduction regarding the Xbox Game Pass service.

What is Xbox Game Pass?

Game Pass is a new subscription service offered by Microsoft, giving gamers access to over 100 games. Xbox Game Pass for PC launched not long ago, and things haven’t been playing out so well for the new service. From struggling to install games to encountering difficulties when trying to sign in, complaints have been bombarding Microsoft from all directions.

On the bright side though, the service makes games like Wolfenstein 2, Metro Exodus, and Sea of Thieves, among other countless top indie titles, accessible to players who only need to pay a flat monthly subscription fee of $5. This means that you don’t have to buy a game separately for the Xbox console and PC.

To effectively run the new Xbox app, users are required to upgrade their computers to the Windows 10 version 1903 – also known as the Windows 10 May 2019 Update. According to Microsoft, talks are underway with some of the biggest game developers to add their games to the service.

Unfortunately, many users ran into problems when it came to installing certain games. If you fall into this group, try the suggestions we’ve described below to fix Xbox Game Pass issues for PC.

How to fix ‘Can’t install some games of Game Pass on Windows 10′

Before you start applying the solutions below, we recommend that you optimize your PC to ensure that it’s performing at its optimal level. While it’s true that you need a computer with high specs to enjoy playing games seamlessly, a PC that’s full of junk files or has invalid registry entries is bound to experience a myriad of errors, such as slow download speeds and apps freezing and crashing randomly on your computer.

The good news is that you can easily clean your PC junk and restore system stability using Auslogics BoostSpeed. What you get after downloading this optimization tool is a collection of utilities that will help enhance your user experience when playing games on your Windows 10 computer.

Regardless of whether you’re using an old PC or a new one, you can be sure to enjoy fast internet speeds and quick loading times of your apps. Auslogics BoostSpeed will help you to maintain a faster PC with just a single click of a button.

Solution 1: Check for updates

Microsoft is aware of the numerous complaints from frustrated players, and it’s safe to assume that they will soon be rolling out fixes to the current Xbox Game Pass issues. Therefore, it’s important to ensure that you have the latest Windows updates installed on your PC.

In addition, like we mentioned above, Game Pass for Windows requires Windows 10 version 1903 to work properly. To check what Windows version is currently running on your PC, follow these steps:

  1. Press the Win + R shortcut.
  2. Type winver, and hit “Enter”. A window will pop up showing the details of your Windows version and build. If you haven’t upgraded to Windows 10 v1903, make sure you upgrade to be able to access the Game Pass service.

Solution 2: Run the Windows Store Troubleshooter

  1. Go to “Start”, and click the gear icon to launch the “Settings” app.
  2. Select Update & Security > Troubleshoot.
  3. Navigate to the “Windows Store Apps” option, and click on it to highlight it.
  4. Click on “Run the troubleshooter”. Allow some time for the troubleshooter to scan your device for problems related to Windows Store. Follow any of the recommendations suggested to fix the issues accordingly.

Solution 3: Check the server status for the game

Sometimes, the server for a particular game may be down due to maintenance or may get busy, causing issues when trying to install the affected game. There could also be problems with Microsoft Store, which can be solved using the Windows Store App troubleshooter, as described above.

If a server is experiencing problems, developers usually update gamers via social media accounts such as Twitter. So, be sure to check the official Twitter account of the problematic game to see if there have been reports covering the server.

Solution 4: Clear the Windows Store cache

  1. Press the “Windows Key” or click on “Start”, and type wsreset
  2. Right-click the top result, and choose “Run as administrator”.

The command will run and reset the Windows Store cache. Run the Windows Store app and check if you can now install Game Pass games on your PC.

Solution 5: Repair the Xbox Game Pass app

  1. Fire up the “Settings” app using the Win + I shortcut.
  2. Select “Apps” (or System > Apps & features if you’re using an older version of Windows 10).
  3. Wait for the list of apps and features to populate, and then search for Xbox
  4. Once you find it, select the “Advanced options” link.
  5. Choose the “Repair” or “Reset” button.
  6. Wait for the process to complete and then exit the “Settings” app.

Relaunch the Xbox Game Pass app and try installing the games on your Windows 10 PC again.

Solution 6: Make sure you have administrator privileges

Certain games require admin privileges to be installed and function correctly. This is especially true if the game you’re trying to install requires additional components that need admin rights. Sign in using your administrator account and then try again. If you’re not the admin, you can ask the admin to install the game for you or create a local administrator account.

Solution 7: Reinstall Gaming Services

  1. Press the Windows Key + S combination, and typePowerShell
  2. Right-click the top result and choose “Run as administrator”.
  3. Input the following command line and hit “Enter”:
  • get-appxpackage Microsoft.GamingServices | remove-Appxpackage –allusers
  1. Once the process finishes, enter this command line and press “Enter”.
  • start ms-windows-store://pdp/?prodcutid=9MWPM2CQNLHN.
  1. Accept the prompt and install the app on the same page.
  2. Go back and try installing the game again to see if it works this time.

The Xbox Game Pass service is fairly new, and errors should be expected. We hope you find the solutions above useful and you are able to fix the ‘Can’t install some games of Game Pass on Windows 10’ error. However, if none of the workarounds worked, please let us know by leaving your comments below.

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